About the job
We are Hiring call Centres Agents in Al-seeb
Location / Maabila - seeb region
Experienced Call Centres Agents Indian and Arab People
Indians Must speak Malayalam
Job summary
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.
Responsibilities & duties
1- Communicate with customers via phone, email and chat.
2- Provide knowledgeable answers to questions about product, pricing and availability.
3- Work with internal departments to meet customer's needs.
4- Answering questions about a company’s products or services.
5- Processing orders and transactions.
6- Resolving issues and troubleshooting technical problems.
7- Delivering information about a company’s offerings.
8- Dealing with unhappy customers and handling complaints.
9- Collecting and analysing customer feedback.
Knowledge, Skills And Abilities:
- At least 3 years' of relevant work experience, preferable working on CRM.
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
- Ability to multi-task, organise, and prioritise work.
- Fluency in Arabic is a must and English is a plus
- Strong ERP knowledge an added advantage.
- A high level of problem-solving ability.
- bachelor’s degree is a must .
- Sales/Customer Service experience 3 years .
- Age: Less than 30
- Language:- Arabic & Malayalam
If you are interested and Capable please share your CV via below Email
khaledelsaidy437@gmail.com