Required for hiring in uae
, DHL has announced many vacant job opportunities in different specialties, according to the details in the following announcement
Customer Service Specialist - GHLCC
Key Responsibilities:
Performs IT systems related tasks to provide up to date information on shipment
Creates and confirms bookings to ensure timely pickup of the shipment
Ensure all timestamps are updated on real time basis
Ensure all cross trade files are closed in a timely manner by filing the required set of supporting documents and accurately carryout the costing before billing with proper track & records
Implement and prioritize emergency and contingency plan on unexpected situations like peak season volumes.
Ensure adherence to special commodity handling instructions for DGR, Vehicles and temporary export shipments.
Coordinates shipment papers and physical flow via Lead/Hub station in a way that additional storage charges debited by third parties, such as airlines, airport handling agents or authorities, are avoided
Ensures that customer requirements are met and takes corrective actions in case of deviations from customer requirements
Performs booking and booking optimization according to internal guidelines as defined by the Control Tower KPI and where needed, to follow the escalation matrix protocol.
Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance
Develops relationship with allocated customers
Participates in joint Sales visits if necessary
Accepts all orders (from customer or overseas office) and processes them for handover to Operations
Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
Place booking with the shipping lines within the agreed time lines with the customer
Ensure shipments are gated in and submit SLI to shipping line before the cut of time.
Verify and issue Bill of ladings as per client SLI.
Verify carrier and DGF invoices and raises claim if any discrepancies’
Ensure files are invoiced on timely manner and if any discrepancies on charges found, same need to be informed to responsible party by highlighting discrepancies.
Performs up- and cross-selling (inbound calls) for existing customers and passes on leads to Sales
Takes and handles customer inquiries, e.g. Track and Trace
Takes customer requests with regard to Go Green topics and informs Regional Go Green Head
Regularly updating shipments reports and KPI reports to clients - Takes and registers all customer complaints
Drives solution of customer complaints by solving it directly or assigning tasks to other function
Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete
Takes and processes customer feedback and asks for CS related feedback (e.g. follow-up on complaint handling)
Escalates issues, if required
Operations Coordinator (Ocean)
Key Responsibilities:
Ocean Export
Receives bookings (LCL, FCL & BB shipments) from customer / Customer Service / Implants or origin offices and coordinates with the shipper for cargo readiness before pick up.
Updates cost estimates in CW1 and checks for price validity with carrier. Ensures that file profitability is in line with pricing hand over.
Provides key insights, advice and final operational plan to customer / CS / Implants in order to meet the scheduled cut off for container & Brea Bulk shipments
Liaises with the shipping line / BB carriers and performs all Ocean export activities as required to gate in containers / Cargo within the agreed time line to meet the carrier cut off.
Collaborates with GSC to ensure that the export documentation
Books for customs inspections through Dubai Trade and organizes ground handling / customs PROs for completion of the inspection.
Performs pre-check prior to vessel sailing using CW1 grids & Dubai Trade in order to ensure that all containers are on board prior to vessel sailing
Performs post sailing in order to ensure that all containers are on-board. Notify CS/ Implants / Customers in the event of any shut outs
Updates final ACR & WIPs and hands over file for invoicing to FICO.
Upon completion of invoicing hands over the file for dispatch to the dispatching team for dispatching the invoice.
Updates exit/ entry tracker (Danzas / non-Danzas) and follows up for the timely collection of exit/entry certificates and forwards the same to the customs compliance department / IP operations clerk for stamping or cancellations thereby resulting in minimum liabilities to the organisation.
Ocean Import – Clearance and delivery
Receives pre-alerts / documents from origin offices or CS / Implants and reviews files in CW1.
Arranges for port and carrier payment through finance team
Liaises with the shipping lines / BB carriers for ETAs, ensures that the Delivery Order is collected before the arrival of the vessel and that all the documents needed for clearance are available and filed for submission to customs.
Liaises with the CS / implants / customer on desired delivery schedules, books transporters and follow up for delivery of cargo to the customer within timelines specified.
Generates PODs using CW1 system
Updates final ACR & WIPs and hands over file for invoicing to FICO.
Upon completion of invoicing hands over the file for dispatch to the dispatching team for dispatching the invoice.
Operations Coordinator – Customer ServiceKey
Responsibilities
Ensure all actions are taken in adherence to client specific SOPs to meet all hub & shipment KPI’s and SLA’s.
Proactively provide cost effective solutions to the customer, for freight movements with options on MOT / Transit time and seek customer approval prior to execution along with involving the pricing team for high revenue / complex pricing opportunities.
Follow up with customer on open quotations and receive feedback for lost opportunities. Share feedback with line manager / pricing team.
Discuss on PD key updates from clients as a part of improving client experience & increasing GP / Rev
Review hand overs and ensure proper planning, execution & invoicing of shipments.
Proactively coordinate with respective product operations (AFR/OFR/RF/Network) to ensure shipments are executed on time. Proactively monitor and track the progress of the shipment from departure to arrival and ensure all internal / external stakeholders are updated of any deviations and exceptions. Pre-alerts are sent promptly and accurately.
Client trackers to be updated and sent as per agreed SLA with customer.
Review the commercial performance of the accounts with supervisor / managers once a month and find innovative solutions to reduce cost, improve processes, increase revenue and share of wallet. Collaborate with KAM / BDM/BDE for preparation of MBR / QBR meetings and attending as required.
Ensure solutions are provided to customer requests and escalations by responding on time, along with keeping internal / external stakeholder appraised
Actively seek and report operational process gaps / errors to line manager, with an aim to continuous improvement.
Collaborate with network offices and seek specific country and trade compliance requirements prior shipment execution.
Ensure 100% compliance to HSE standards and trade compliance are maintained at all times.
Field Operations
Key Responsibilities:
To supervise all port side vessel loading/discharge operations and liaison with the respective port authorities and customs departments to ensure seamless flow of cargo operations.
Ensure that the cargo is securely loaded in terms of movements from origin to destination (including lashing, bracing, dunnage, securing etc).
Handle OCTG (Pipes) move at Port and DWC Yard.
To report back recommendations to perform SOW and provide photographs (if required) to the team on all handling requirements for cargo surveyed at offsite locations.
Support IP team for planning and operational matters relating to OOG, Break Bulk, Charters and Rig moves.
Expertise and flexibility (working hours) to handle critical situations at Customs / Port Documentation & Vessel Berth for IP shipments.
Timely submission of exit/entry for Break bulk/Charter shipments.
Adhere to all Heavy Lift, Rig Move, and Charter Projects Method Statements, Execution Plans and report back Progress status and any deviations to Project Management.
Timely submission of all supporting documents to CS/Ops for billing.
How To Apply
--------
To Learn More And To Apply Visit The Following Link