About the job
The Burj Al Arab Jumeirah is looking for UAE Nationals to join our Front Office team.
We have the following vacancies available:
Senior Executive Front Desk
The main duties and responsibilities of this role are:
Work within the Front Office department operation by ensuring product quality, maintain Jumeirah Brand standards and that optimum service is provided to all hotel guests, according to the organization’s business objectives.
Ensure that all suite allocations are done according to guest preferences and all suites are ready prior to guest arrival. Handles any guest feedback that relates to any delay in providing exceptional service according to the standard.
Deliver the exceptional 7-star service to all Burj Al Arab guests.
Ensures highest levels of check in experience for suite guests
Minimizes waiting times for guests at check in
Senior Executive Concierge
The main duties and responsibilities of this role are:
Responsible for creating ultimate experiences through local city knowledge, tour advice, shopping and dining recommendations and reservations.
Updating opera concierge notes, generating guest preferences.
Providing personalized service to all resident and non-resident guests in the lobby.
Ensure concierge desk is manned and manage professionally all guest services and requests upholding Jumeirah and LQA standards are followed during all guests’ interactions by self and concierge colleagues.
Responsible and Supervising Concierge Desk and lobby presence.
Ensure to be present at all’ V.I.P / High profile guests checking-in, coming for show arounds or F&B outlets
Assist door, driveway and lobby team in arrival process / Check-in for VIP guests
Efficiently Manage email correspondence and telephone requests
Meeting resident and non-resident guests to facilitate feedback and obtain guest preferences
Adhere luxury and personalised attention to all requests based on the LQA and LRA standards
Assistant Front Office Manager
The main duties and responsibilities of this role are:
Greets and escorts VIPs on arrival and departure, ensuring their arrangements are to the guest satisfaction
Oversees & completes any outstanding Front Office duty issues as per the handover
Monitor and promptly respond to all CSI feedbacks relevant to Front Office
Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
Ensures credit / payment is completed for all guests checking in
Coaches, counsels and disciplines colleagues, providing constructive feedback to enhance performance, and conducting performance appraisals in line with company guidelines
Supervises suite allocations and handling of group arrivals and departures
Ensures that all departmental standards are followed
Liaises closely with other departmental leaders to ensure ultimate service and provide support where required
Immediately actions all special guest requirements and requests
Is a continual source of information, help and assistance to all guests
Is fully proficient and knowledgeable with the Hotel PMS, Micros and HotSOS.
Has a full and comprehensive knowledge of the Hotel, including all departments, services and outlets.
Maintains a high level of communication and feedback within the department
Has a full understanding and knowledge of all in-suite services, amenities and functions.
Assist hotel Accounts Department with any queries relating to the Front Office operation for both in-house and departed guests
Follows up weekly with Lobby GSM regarding their responsibilities
Ensure all appraisals, IDP’s & 1-2-1’s are completed within deadline
About you:
The ideal candidates for these positions will have the following experience and qualifications
UAE Nationals only with a family book
Proficiency in spoken and written business English.
Able to effectively communicate with all levels of colleagues and Management.
Experience preferred having worked in reputed 5* Hotels
At least High school graduate, University degree within hospitality is desirable
Minimum 3-5 years experience within a 5-star hotel is required for the Assistant Front Office Manager role
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
About Jumeirah & the Hotel
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.
Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
Burj Al Arab Jumeirah is designed to resemble a billowing sail and stands at a height of 321m. It is the world’s most followed hotel on Instagram and has been consistently voted the world's most luxurious hotel. Features include nine restaurants and bars; in suite check-in and check-out; reception desks on every floor; round-the-clock private butlers; use of the hotel’s Rolls-Royce fleet and The Terrace, a one-of-a-kind restaurant, pool, beach and cabana space. The hotel’s 202 luxury suites offer a rain shower, Jacuzzi and stunning news of the Arabian Gulf.
The Jumeirah Recruitment Privacy Notice can be found on our Jumeirah website. For quick access, please follow the below link:
https://www.jumeirah.com/en/jumeirah-group/terms-and-conditions/recruitment-privacy-notice