Required for hiring in Oman
, Galaxy Way has announced many vacant job opportunities in different specialties, according to the details in the following announcement
- Client Services Representative
We are seeking a friendly, highly-skilled Client Services representative to make our clients feel valued and supported. In this role, your duties include fostering positive client relations, managing inquiries, and promptly directing customer complaints to relevant departments. Your duties will also include obtaining post-sales client feedback.
Client Services Responsibilities:
Ensuring a positive and professional client service experience.
Managing client inquiries via phone, email, online, or in person.
Directing client complaints or complex queries to relevant departments in a timely manner.
Providing clients with technical assistance on products and services.
Expediting serious issues to management toward prompt resolution.
Building positive client relations by checking in regularly and following up on active processes.
Maintaining client records and documenting processes.
Identifying potential client services concerns and facilitating proactive intervention steps.
Keeping track of new products on offer, as well as emerging trends in client services.
Recommending product improvements based on client services feedback.
Client Services Requirements:
2-3 years of experience in client services, sales, Marketing, Media or a similar role.
Proficiency in CRM software, such as ASANA.
Omani fluent in Arabic and English.
Exceptional ability in providing professional, efficient, and friendly client services.
Ability to coordinate with other departments on client-related matters.
Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
Willingness and the ability to travel to client locations, when required.
Ability to keep updated on new developments in the field of client services.
Excellent interpersonal and recordkeeping skills.
How To Apply
To Learn More And To Apply Visit The Following Link
Galaxy Way Adv looking to hireClient Services Representative
in Oman