مطلوب موظفات
فقط. الدوام بيكون 6 ايام فالاسبوع، في مول. 8 ساعات عمل. يجب أن تتحدث الانجليزيه بطلاقه ويفضل أن تتحدث ثلاث لغات. يفضل مغربيه أو تونسيه. الراتب 3000 مع سكن. يجب أن تكون متواجده بقطر. الرجاء ارسال السيرة الذاتية على الايميل. شكرا. please read the below job description before sending the email.
hasanalsai@live.com
Watch door at all times for walk-ins and customer arrivals –
do not sit with back to the door
do not ignore customers who walk in
Answer the phone if the manager is not available –
Know how to great customers correctly on the phone
Greet customers if the manager is not available –
Find out if they have a booking or are looking for one
Know how to deal with early or late arrivals
Refer to the manager to check the booking details of a walk in or do yourself –
Know how to check on the booking system for bookings
Make sure to know the correct forms of address
Ask the team if they need the rest room before playing –
Know how to direct customers to them correctly
Know how to do this and deal with indecision
Do the briefing in the briefing area –
Keep total control and do not let the briefing become a conversation
Do not forget any important parts
Take players to the room and control them on the way –
Do not let them delay or be distracted on the way
Place their valuables in the safe area and ensure all cameras and phones are left outside –
Make sure this process is fast and smooth
Start the game and ensure correct room behavior –
There is to be no excessive rowdiness, hard play or other prohibited bevavior
Make sure players do not touch the walls at all
Know how to deal with potential problem customers – drunk, on drugs, too excited etc.
Watch the game (s) and give hints as required –
Make sure that the hints are given correctly. Not too soon and not too late
Do not give hints to those who do not want them
Make sure there are no hazardous situations in the rooms
Make sure items like trunks do not slam shut and injure anyone
Manage the game timing carefully –
Ensure most players manage to escape in the last few minutes
Know how to balance both rooms
Know how to go in and out at the right times
Do not leave players alone in the last few minutes
Make sure players receive all possible assistance as they require
Take players back to reception and control them on the way –
Make sure they are not distracted
Make sure they leave all props in the room
Offer them tea and make the tea –
Know how to offer the tea correctly
Make conversation with customers politely
Do not flirt or over engage. Avoid personal answers
Offer the dress up routine and take photos with customers –
Do not take more than 2 photos
Do not allow customers to take over the reception
Do not allow customers to sit at manager desks
Do not allow customers to take photos outside the reception area
Offer them merchandise (T-shirts) after the game –
Make sure these are offered correctly with enthusiasm but not over pushy
Offer the going out advice on the printed sheets –
Explain to customers how to get to places on the list
Know the main areas of Bangkok to be able to offer advice
Ensure good empathy with customers and any issues clarified –
Make very sure they have no complaints or problems
Do the very best you can to explain any questions or issues
If necessary bring in the manager to explain anything
Make sure the feedback sheet is filled in and signed –
Check immediately to see if there are any negative comments
Offer them to play another game. Explain the options.
Post their photo on our FB page if they want it there –
Make sure to ask permission and follow it
Make sure the English is correct for the post
Do marketing in downtime - FB posts of customers, riddles and backlinks –
Make sure this is relevant and spelled correctly
Give out leaflets in public areas as required –
Follow rules for locations and do not overstep the rules
Target the correct customers
If customers want to play right away bring them back to play
Problem handling – know basics of dealing with children, late arrivals, rowdy groups etc. There are many potential issues and one can never be prepared for them all but common sense and a good understanding of the core values should help a lot.
0097455298811
فقط. الدوام بيكون 6 ايام فالاسبوع، في مول. 8 ساعات عمل. يجب أن تتحدث الانجليزيه بطلاقه ويفضل أن تتحدث ثلاث لغات. يفضل مغربيه أو تونسيه. الراتب 3000 مع سكن. يجب أن تكون متواجده بقطر. الرجاء ارسال السيرة الذاتية على الايميل. شكرا. please read the below job description before sending the email.
hasanalsai@live.com
Watch door at all times for walk-ins and customer arrivals –
do not sit with back to the door
do not ignore customers who walk in
Answer the phone if the manager is not available –
Know how to great customers correctly on the phone
Greet customers if the manager is not available –
Find out if they have a booking or are looking for one
Know how to deal with early or late arrivals
Refer to the manager to check the booking details of a walk in or do yourself –
Know how to check on the booking system for bookings
Make sure to know the correct forms of address
Ask the team if they need the rest room before playing –
Know how to direct customers to them correctly
Know how to do this and deal with indecision
Do the briefing in the briefing area –
Keep total control and do not let the briefing become a conversation
Do not forget any important parts
Take players to the room and control them on the way –
Do not let them delay or be distracted on the way
Place their valuables in the safe area and ensure all cameras and phones are left outside –
Make sure this process is fast and smooth
Start the game and ensure correct room behavior –
There is to be no excessive rowdiness, hard play or other prohibited bevavior
Make sure players do not touch the walls at all
Know how to deal with potential problem customers – drunk, on drugs, too excited etc.
Watch the game (s) and give hints as required –
Make sure that the hints are given correctly. Not too soon and not too late
Do not give hints to those who do not want them
Make sure there are no hazardous situations in the rooms
Make sure items like trunks do not slam shut and injure anyone
Manage the game timing carefully –
Ensure most players manage to escape in the last few minutes
Know how to balance both rooms
Know how to go in and out at the right times
Do not leave players alone in the last few minutes
Make sure players receive all possible assistance as they require
Take players back to reception and control them on the way –
Make sure they are not distracted
Make sure they leave all props in the room
Offer them tea and make the tea –
Know how to offer the tea correctly
Make conversation with customers politely
Do not flirt or over engage. Avoid personal answers
Offer the dress up routine and take photos with customers –
Do not take more than 2 photos
Do not allow customers to take over the reception
Do not allow customers to sit at manager desks
Do not allow customers to take photos outside the reception area
Offer them merchandise (T-shirts) after the game –
Make sure these are offered correctly with enthusiasm but not over pushy
Offer the going out advice on the printed sheets –
Explain to customers how to get to places on the list
Know the main areas of Bangkok to be able to offer advice
Ensure good empathy with customers and any issues clarified –
Make very sure they have no complaints or problems
Do the very best you can to explain any questions or issues
If necessary bring in the manager to explain anything
Make sure the feedback sheet is filled in and signed –
Check immediately to see if there are any negative comments
Offer them to play another game. Explain the options.
Post their photo on our FB page if they want it there –
Make sure to ask permission and follow it
Make sure the English is correct for the post
Do marketing in downtime - FB posts of customers, riddles and backlinks –
Make sure this is relevant and spelled correctly
Give out leaflets in public areas as required –
Follow rules for locations and do not overstep the rules
Target the correct customers
If customers want to play right away bring them back to play
Problem handling – know basics of dealing with children, late arrivals, rowdy groups etc. There are many potential issues and one can never be prepared for them all but common sense and a good understanding of the core values should help a lot.
0097455298811