Required for hiring in uae
, AMERICAN HOSPITAL has announced many vacant job opportunities in different specialties, according to the details in the following announcement
1- Staff Nurse ME- Dialysis
DUTIES AND RESPONSIBILITIES:
Demonstrates ability to prioritize tasks ensuring effective functioning of the area.
Follows the chain of command in reporting incidents or concerns.
Demonstrates skills in assessment of patient, family’s physical and psychological needs.
Demonstrates skill in coordination and planning of care and prioritize care based on individual needs.
Demonstrates knowledge of and ability to render care and services based on age, appropriateness and developmental needs of patients.
Performs nursing interventions / procedures in accordance with established standards of care and policy and procedures.
Provide Nursing Care to patient prior and post procedure.
Book patient for appointment, procedure, or treatment according to treatment plan.
Follow up on patient’s diagnostic tests and coordinate with physician for informing patients about their results, treatment, or if a follow up is needed with physician.
Maintains accurate and thorough documentation as per Hospital Policies and Procedures.
Demonstrates effective communication and good customer service skills when interacting with the interdisciplinary team, patients, families and others.
Supports the effective functioning of unit routine, i.e., preparation of charts (screening); use of electronic record system, update of patient records and preparation in view of day schedule.
Keep consultation rooms stocked and clean prior and after patient has been seen.
2- Embryologist IVF
DUTIES AND RESPONSIBILITIES:
Conduct semen examination and preparation for IUI, ICSI, and CIVF.
Perform Seminal fluid analysis.
Process samples for TESE and PESA.
Carry out oocyte retrieval and dissection.
Assess the fertilization process and the division of embryos.
Conduct embryo transfer.
Conduct the Intracytoplasmic Sperm Injection (ICSI)
Perform cryopreservation of human semen and testicular tissues.
Ability to conduct embryo vitrification and thawing procedure.
Ensure that established quality assurance regulations and safety precautions are adhered to and prescribed protective clothing always worn.
Carry out periodic daily preventive/corrective maintenance on instruments and equipment.
3- Patient Experience Coordinator
DUTIES AND RESPONSIBILITIES:
Assesses, develops, implements and evaluates service excellence requirements and educational needs hospital-wide, which are sensitive to the multi-cultural patient-base and learning needs of multi-national staff
Acknowledges the receipt of the complaint and ensure patient satisfaction with outcomes achieved
Tracks and trends result and collaborates with service line manager
Evaluates patient experience by randomly contacting patients by phone or physically to ensure their satisfaction
Monitors patient’s feedback from the Press Ganey Survey’s
Reinforces best service practices on an on-going basis. Develops and implements new service excellence practices to meet new/growing needs of the organization
A detailed orientated individual
Ensures the staff compliance of the grooming standards within the hospital
Conducts assessments for employees found with severe grooming issues.
Conducts training and orientation for newly joined staff
Maps out annual training plans
Maintains updated records of training programs and materials
Gathers feedback from trainees after each education session
Supervises and monitors progress made via training programs
Prepares weekly/monthly reports
Develops and promotes a patient experience s consistent with the Hospital’s mission, vision and values
Fully supports hospital policies and serves as a professional role model for service excellence
Demonstrates self-direction, creativity and sound judgment applicable to the position description responsibilities
Maintains open communication with colleagues throughout the hospital
Demonstrates flexibility with scheduling sessions to meet time constraints / needs of departments within the hospital
Creates, implements, and ensures organizational adoption of the patient experience program
Documents and communicates throughout the organization the shared vision for service excellence and patient experience improvements
Instills in the organization an understanding of the criticality of patient and family experiences to the organization’s strategy and performance (implements Patient/Family Centered Care program.
Builds a culture of excellence, leading the enhanced customer experience and loyalty across the hospital.
4- Quality Assurance Coordinator
DUTIES AND RESPONSIBILITIES:
To support the team members with answering the daily inquiries.
To provide couching, guidelines, and education to the team members.
To monitor the skillsets assignment and the workflow and the volumes.
To provide the approved quality trainings and to ensure the efficiency of the team members.
Daily calls quality assessment using the calls recording system.
Assisting call center agents with handling the complaints and patients’ challenges.
To monitor the real time display screen and to apply the necessary changes in order to maintain the abandoned calls target.
Assigning the daily breaks and monitor the agent’s attendance.
To monitor the agent’s productivity and to provide a daily agents performance report.
To assist the team leader with the daily duty Rota.
Demonstrates ability to prioritize tasks ensuring effective functioning of the area.
Follows the chain of command in reporting incidents or concerns.
Prioritizes workload and completes correspondence in a timely manner.
Provides information to prospective customers and hospital staff by answering all specific inquiries regarding patients’ queries.
Ensures safe working environment through strict compliance with Hospital Policy and Procedure regarding safety, infection and security.
Promotes incident, customer complaint reporting to improve patient and family care.
Answers phone call in a polite and cordial manner. Maintains proper telephone etiquette.
Facilitates patients to find the most appropriate physician for their questions and / or health related complaints.
Provide patients with brief history of physicians’ accreditations and areas of specialty and other data which is relevant to the appointment type.
Enters, modifies, or updates patient information, upon calling, in the Meditech system according to established criteria.
Transfers calls to the Call Center nurses when appropriate. Does not answer any medical / nursing related questions or give medical / nursing advice.
Schedules & books appointments as requested appropriately into Meditech and follow clinic’s guidelines in the booking process.
Confirms appointments through SMS and / or phone calls as per policy.
Transfer to different physician, cancels or reschedules patients’ appointments as per policy.
Ensures charts are made available in the clinics at the appointment time by ordering them online from Medical Records or calling Medical Records if necessary.
Informs walk-in patients telephonically regarding waiting time. Place remark on “Scheduler Note”. For example, patient informed regarding waiting time.
Informs new customers to arrive 15 min prior to appointment time and to bring identification card and insurance card. (According to clinic guidelines).
Completes electronic telephone message form and emails it to the correct clinic with necessary details intact.
SMS text messages are sent out before 10:00 am for next day’s appointments.
Follow up calls are placed to those patients who have not confirmed their appointment times via SMS
Maintains current insurance expertise to answer basic questions from patients regarding insurance related issues. Such as General Exclusions.
Over books physicians according to clinic defined standards.
Ensures that all departmental reports and audit tools are compiled and completed timely & accurately.
Assists in orientation of new staff member to the Call Center.
Facilitates efficient Call Center function by consulting and communicating with all co-workers.
Maintain complete knowledge at all time of all hospital feature/services/price/packages and hours of operations.
Ensure that the place of work and surrounding area is kept clean & organized at all time.
Demonstrates adequate Medical Terminology.
Demonstrate computer literacy (in Meditech System) and efficiency.
5- Staff Nurse FE - Nad Al Sheba
DUTIES AND RESPONSIBILITIES:
Demonstrates ability to prioritize tasks ensuring effective functioning of the area.
Follows the chain of command in reporting incidents or concerns.
Demonstrates skills in assessment of patient, family’s physical and psychological needs.
Demonstrates skill in coordination and planning of care and prioritize care based on individual needs.
Demonstrates knowledge of and ability to render care and services based on age, appropriateness and developmental needs of patients.
Performs nursing interventions / procedures in accordance with established standards of care and policy and procedures.
Provide Nursing Care to patient prior and post procedure.
Book patient for appointment, procedure, or treatment according to treatment plan.
Follow up on patient’s diagnostic tests and coordinate with physician for informing patients about their results, treatment, or if a follow up is needed with physician.
Maintains accurate and thorough documentation as per Hospital Policies and Procedures.
Demonstrates effective communication and good customer service skills when interacting with the interdisciplinary team, patients, families and others.
Supports the effective functioning of unit routine, i.e., preparation of charts (screening); use of electronic record system, update of patient records and preparation in view of day schedule.
Keep consultation rooms stocked and clean prior and after patient has been seen.
Organizes and prepares patient with an outpatient appointment for MRI/CT under Sedation/Analgesia.
How To Apply
To Learn More And To Apply Visit The Following Link