Role Purpose:
The role will be responsible for achieving set sales targets through effective sales and excellent customer service thereby promoting the Company and brand. The individual must be proficient in identifying customer needs and demonstrating in-depth product knowledge thereby driving sales targets in line with Company policies and guidelines.
Customer:
Be the ultimate champion of Customer Service standards in line with Majid Al Futtaim guidelines, understanding customer needs and enabling the fulfillment of an exceptional experience for the customer.
Ensure customer concerns are addressed promptly and professionally and escalated in a timely manner to the Store Manager when necessary.
Keep the customer in mind through all interactions.
Support internal teams as and when required through the sales process ensuring maximum benefit to the business.
Recommend, select, and help locate or obtain merchandise based on customer need in other Majid Al Futtaim Fashion brands and stores, if not available instore.
Build a loyal customer base with which there is regular interaction and a continuous source of revenue for the business.
2- Associate Manager, Fire and Safety
Role Purpose
To assist the Property Manager in the implementation of the FM Contract SLA’s and KPIs and training/audit of Fire, Evacuation and Health and Safety policies & procedures across the Oman Region portfolio incorporating and updating current policies to ensure that we remain compliant to local and international laws, insurer requirements and industry best practice.
Role Details – Key Responsibilities And Accountabilities
Understand, abide by and implement the company, governmental and international health, safety and environmental standards, regulations and guidelines
Assist in carrying out Safety Audits and Fire Evacuation exercises in all Operational Malls at least once each year with report and recommendations for improvement.
Enhance companywide awareness of the health and safety policy through information & effective training.
Ensure that each mall has adequate provision of first-aid and welfare facilities where appropriate.
Assist in preparing and carrying out regular training programs for staff and tenants on Fire and Evacuation and general Health and Safety
Provide advice and assistance to Mall management teams on the management of tenant fire Safety
Carry out assessments of risks to health and safety, and implementation of measures and arrangements to mitigate risks identified from the assessments.
Review with Property Manager and update emergency procedures, evacuation plans, safety signs and incident reporting.
Surveillance and reporting on health and safety practices, systems and accident reporting and investigations.
Manage and monitor the FM activities at site (PPM, CM, civil works etc.), to ensure activities are carried out within the set timelines, financials budget and conform to the quality standards agreed.
Support the client business teams (Mall Management, Marketing, Leasing .. etc.) in timely resolution of their queries related to facilities management in coordination with applicable departments.
Follow up handover stages of the newly developed assets to oversee FM requirements.
Identify and recommend to the business unit and department head major improvements required to enhance the existing facilities
Monitor and maintain records of utilities expenditure and implement initiatives of sustainability and utilities cost saving projects.
Assist the department head in the development of short term and long-term business plans and preparation of Community Service Charges, OPEX and CAPEX FM budgets, monitor budget utilization and highlight any budget variances.
Ensure compliance with the MAFP SMBU’s Code of Conduct, Departmental policies and HC Policies and Procedures at all times.
Be the advocate and ambassador of aligning and cascading the MAFP values across SMBU and ensure that relevant team adhered to and exhibit the same all the time.
Lead by example – thrive to create an honest and open work environment where individuals collaborate /support each other as a team and are passionate to achieve a common business objective.
Assist property Manager Oman on other tasks required related to risk and Security assessment.
3- Executive Assistant
Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.
Role Purpose
The position is responsible to perform various secretarial and general office works including diary management for the line manager effectively and in a timely manner to ensure smooth day to day functioning in the assigned area.