Required for hiring in Oman
, Port of Duqm has announced many vacant job opportunities in different specialties, according to the details in the following announcement
1- Commercial Department Support Officer
Role Objective
To support the commercial department by playing a proactive role in its smooth operation by performing a range of routine and non-routine tasks; maintaining business processes; generating reports; general administration and office management tasks; managing invoices and payments; supporting a diverse group of stakeholders with special focus on after sales client support; and playing the supportive link between the commercial, finance, and operations department.
Operational:
Act as a key point of contact and perform after sales client support.
Coordinate between commercial including land related business and operations department as and when required to provide high level of customer service.
Payment Outstanding: Liaison with Finance Department for Outstanding (Port and Land) and update relevant teams for payment follow up or overdue payments.
Weekly status update Report (Land and Port): to be generated and sent to Senior Commercial Manager.
Weekly Operation Meeting: Representing Commercial team to address issues, challenges etc., after collecting data and information from respective team member and update to Senior Commercial Manager.
Ensure the dispatch of invoices are as per the agreements (land and port) and follow up on all payables and receivables by coordinating with the finance team;
Provide administrative support to the department by scheduling meetings, scheduling conference calls, preparing the necessary documents for meetings, and recording the minutes of meeting (MOM).
Perform the management of general enquirers.
Liaising with other internal departments and networks as required by the Senior Commercial Manager.
Complete any reasonable tasks assigned from time to time by the Senior Commercial Manager.
TOS: Mastering IFS and TOS linking Operation and Finance linking with Commercial.
2-Admin Generalist
Role Objective
To perform variety of administrative, clerical and office support duties to keep the company running efficiently and effectively such as general administration like preparation of documents and reports; compiling records; organizing and maintain files; mail distribution; transportation and travel; vendor and infrastructure management like negotiation with vendors or service providers; receive requests and provide any services related to the company work within the policies, procedures and guidelines set by the company. Perform asset verification assignments effectively and report in a timely manner.
Strategic:
Provide support and assistance in execution of strategic activities as per department plan and overall company strategy.
Operational:
General administration:
Provide general administrative and clerical services to the company such as preparation of documents and reports; compiling records; organizing and maintain files; mail distribution; negotiating with vendors or service providers; receive requests and provide any services related to the company work within the policies, procedures and guidelines set by the company.
Oversee and check the quality of administration activities and proper inspection of general services (cleaning services, security services, etc.) or any services that are provided or will be provided for company.
Prepare and draft confidential correspondence, legal documents, and general correspondence for the management.
Receive incoming mails, sort and log and distribute internally within the Administration department in an efficient and timely manner.
Carry out daily clerical activities which include binding, photocopy as per reporting manager’s requests ensuring timely completion of all requested administrative activities.
Maintain office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies and verifying receipt of supplies and lastly sending it to manager for approval.
Devise and maintain the office systems to ensure all paper flows are efficiently managed for easy data retrieval and coordinate the repair and maintenance of office equipment.
Assist in the coordination, supervision, and successful completion of special projects as requested by the management.
Manage the ordering, receiving, issuing and storage of all stationery, computer accessories and kitchen consumables in order to ensure availability at all times as well as proper usage.
Communicate with other department managers / section heads and others to receive and relay information as and when required.
Resolve administrative problems by coordinating, preparation of reports, analyzing data, and identifying solutions.
Receive and acknowledge all requests from employees and clients related to administration; provide suitable information and timely resolve their queries, if any in a professional manner.
Attend administrative meetings, weekly operation meeting and participate in discussions as appropriate.
Transportation and Travel :
Assist the Manager in the management and control of all company provided vehicles including the buses; keep record of all vehicles and equipment registration and insurance details; communicate in time with relevant personnel in for renewals.
Assist the company PRO in employee related requirement such as renew of visas for expat staff and their families, visa requirements for staff traveling on official business, labour cards for expat staff, driving licenses for qualified employees, vehicle registrations and customs clearances and the like.
Liaise with stakeholders to ensure that travel arrangements and accommodation for all drilling employees and visitors are made in a professional and timely manner.
Vendor and Infrastructure Management:
Prepare and monitor all service contracts for the vendors/suppliers both in English and Arabic.
Assist in renewals of the lease as per business plans and provide logistic and infrastructural support.
Assist to manage hiring on lease / rentals, the premises required as per business plans and provide the necessary office and working facilities for staff to ensure maximum productivity.
Liaise with Ministry of Housing, locate suitable business premises and negotiate reasonable leasing agreements.
Liaise with ROP and other ministries for obtaining permissions for project execution.
Perform daily inspection on all company assets as per company policies and requirement in timely and efficient manner.
Participate & perform in Asset Verification exercises as planned by CAD and report in a timely manner.
Support Admin Officer in collaborating with external stakeholders who visits PODC for Government asset verification.
3-Service Desk Operator
Role Objective
To execute and provide support to day-to-day operations of IT Helpdesk function by responding to and dealing with technical queries; proactively providing customer service to clients; assisting with installation and configuration of computer systems; upgrading and replacing network hardware and troubleshooting technical problems to get problems resolved quickly and ensure excellent customer service.
Operational:
Respond to requests for technical assistance by receiving & acknowledging calls, chat or email; opening, and logging helpdesk tickets; addressing issues that can be quickly resolved and routing trouble tickets to the appropriate resource.
Respond to queries, run diagnostic programs, isolate problem, determine and implement solution.
Provide helpdesk support which includes receiving calls, opening and logging helpdesk tickets, addressing issues that can be quickly resolved and routing trouble tickets to the appropriate resource in Muscat.
Log, assign, acknowledge, monitor, and resolve the calls/requests in a timely and professional manner and escalate support as necessary across IT Management quickly and clearly.
Perform ongoing maintenance and review of end users systems and programs; diagnose and resolve technical hardware issues.
Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups and configuring systems and applications.
Monitor and test fixes to ensure problems have been adequately resolved; access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Collaborate with other departments to identify and/or procure helpdesk software for internal staff and external clients.
Serve as the first point of contact for customers seeking technical assistance over the phone or email and determine the best solution based on the issue and details provided by customers.
Monitor all incoming work requests, incident tickets, and status checks by customers via a ticketing system and ensure response within agreed time limits to any given call or email.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems; install computer peripherals for users; follow up with customers to ensure issue has been resolved and gather feedback from customers about computer usage.
Record events and problems and their resolution in logs to be shared with the manager as requested.
Responsible to manage, maintain and label the IT asset across the company.
Responsible to keep IT areas (Server room, patch panels, support desks and IT storage areas) tidy, with spare equipment labelled and available, ready for use.
Connect all PCs, printers and any other devices to the network and install and update all relevant software on the said devices.
Develop daily, weekly and monthly reports related to helpdesk service and team’s productivity for the management.
Participate in the procurement, recording and deployment of all equipment (desktop, laptops, printers, smart phones, tablets, AV equipments, etc) across Port of Duqm including maintenance of inventory data.
Develop help sheets, self-service documentation, and frequently asked questions lists for end users.
Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Follow-up all AMC related to IT Hardware and end client software license.
Complete all other related tasks as assigned from time to time by the reporting manager or management.
4-Human Resource Generalist
Role Objective
To provide support in the various human resource functions of the company which includes Employee Relation, Maintaining HRMS data and HR overall documentation, Performance Appraisal, etc to ensure optimal productivity and effective functioning of the Human Resource department adhering to the policies and procedures set and followed by the company.
Operational:
Maintain the personnel records and files for all existing and new employees in an efficient and organized manner and ensure effective maintenance and confidentiality of all employee related information.
Maintain harmonious employee relations by responding to employee’s queries and concerns regarding to company’s policies and procedures.
Coordinate and facilitate grievance procedures by conducting investigations of employees for disciplinary matters, writing reports regarding the investigations and making discipline recommendations in consultation with the reporting manager.
Process & organize documentation and prepare reports related to formal and informal employee relations meetings such as grievances, disciplinaries, appeals etc.
Follow up on all employee relations/grievance cases with Ministry of Manpower whenever summoned or required.
Assist the reporting manager for training the employees on Performance Appraisal system & performance evaluation program by organizing workshops in coordination with the IT department to ensure the system is accurately used.
Provide support to Training Specialist in order to identify and compile critical employee training needs across the company, analyse and prioritize the needs with the reporting manager to accordingly plan the training programs.
Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and its implementation.
Maintain training records via attendance sheets, training evaluation forms, participation certification copies to ensure updated training database and for monitoring the effectiveness of training.
Assist the reporting manager to review Human Resource Policies and Procedures implementation in the light of changing government legislation, evolving practices of other companies and general social economic and governmental trends; makes recommendation to the reporting manager as necessary, for revisions and improvements to such policies and procedures.
Assisting in monitoring the attendance of all port employees through the available attendance system at PODC, administer their leaves in a timely and accurate manner and verify their leave balance.
Support team members in any HR related mater as and when required.
Complete all other related tasks as assigned from time to time by the reporting manager or management.
How To Apply
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